Last Updated: January 2019
2. Information We Collect
We collect information about users directly from their organization.
2.1 Data From Your Organization
We may obtain personal information about you from the organization with which you are employed or affiliated in order to activate and manage your access to and use of the organization’s license to the Service, including:
Contact details, such as your name and organizational email address, postal address, and phone number;
2.2 Data From Service Use
The Service may automatically collect information about when you access the Service, including:
IP address, browser type and version, operating system, error reports and performance data;
Usage data, such as login/logout date and time stamp
3. How We Use Your information
We use your personal information to:
Provide, activate and manage your access to and use of the Service;
Process and fulfill a request, download, or subscription;
Provide technical, product and other support and to help keep the Service working, safe and secure;
Enhance and improve the Service;
Respond to your requests, inquiries, comments and concerns;
Notify you about changes, updates and other announcements related to the Service;
Deliver targeted notices and other information related to the Service;
Identify usage trends and develop data analysis, for purposes of reporting and business operations,
If you are an administrator of an organization with a subscription to the Service, we will use your details to communicate with you about your organization’s subscription and related services. If you supply us contact information of your colleagues, we may contact those individuals with communications about the Service.
4. Sharing of Your Information
If you access the Service through a license administered by your organization, your name and certain login data gathered through the Service may be accessed by or shared with the administrators authorized by your organization for the purposes of usage analysis, subscription management, training, and performance.
5. Data Retention
We retain your personal information for as long as necessary to provide the Service, or for other essential purposes such as complying with our legal obligations, maintaining business and financial records, maintaining security and enforcing our agreements. If you access the Service through a subscription administered or sponsored by your organization, we may retain your organizational contact details after the termination of your organization’s subscription to continue to communicate with you.
6. Locations of Processing
Your personal information is stored and processed in the United States. We take steps to ensure that the information continues to be protected in a manner consistent with the standards of protection required under applicable law.
7. Data Security
We implement technical and organizational measures to seek to ensure a level of security appropriate to the risk to the personal information we process. These measures are aimed at ensuring the integrity, confidentiality, and availability of personal information.